American Airlines has recently started testing new technology at three airports in the United States in an effort to prevent line-cutting during the boarding process. The airports include Albuquerque International Sunport Airport, Tucson International Airport, and Ronald Reagan Washington National Airport.
The new technology alerts gate agents with an audible sound if a passenger attempts to scan their ticket before their assigned boarding group is called. This system aims to ensure that customers have the chance to take advantage of priority boarding and to enhance the overall boarding experience by offering more transparency into the process.
Gate agents will politely inform passengers who try to board early that they must wait until their designated boarding group is called. However, there are exceptions to this rule. For instance, if a passenger is traveling with a companion of higher status, the gate agent has the option to override the alert and allow them to board out of order.
Overall, the introduction of this new technology is part of American Airlines’ efforts to streamline and improve the boarding process for customers. By preventing line-cutting, the airline hopes to ensure that all passengers are treated fairly and have a positive experience when boarding their flights.
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